Tracking FAQs
1.What are the various delivery status?
When accessing the tracking page, you may view the following statuses which are dependent on where your package is in the delivery process.
Processing
We have received information about your delivery.
Processed
Your order has been confirmed for delivery by (i.e. 01/01/2022)
Received at facility
Your package has been received at an 4CUS facility.
Failed
There’s a problem with the address we have on file.
Your package was unable to be delivered.
First attempt failed
Our delivery attempt was unsuccessful. We’ll be reattempting delivery of your package again.
Undeliverable after reattempt
Your order cannot be delivered. Please contact support for further assistance.
Undeliverable
Your package was unable to be delivered.
Returned
Your order has been successfully returned.
Cancelled
Your order has been cancelled.
Out for delivery
Your package is on its way to be delivered by (i.e. 8:00 p.m.)
Reattempting
Your driver is re-attempting to deliver your order again.
Delivered
Your order was successfully delivered.
2.The tracking pages shows my parcel has been delivered, but I'm unable to locate it, what should I do?
"If your tracking information shows that your package was delivered, but you can’t find it, the delivery driver might have placed it in a safer location, please check:
Your Mailroom/Mailbox
Front or Back Porch
Garage
Any area out of potential weather hazards
Check with others in your house that may have accepted it.
If you are still unable to locate your package, please reach out to our support team via our Chat Option on the Tracking Page or or fill out a form through the Help button on the bottom of this page, and we would be happy to investigate on your behalf."
3. How do I cancel my order?
"Please contact your retailer/merchant for a cancellation request.
As the shipping company, 4CUS is not able to cancel shipments for retailers. Please refer to your retailer's website to get in touch with their support team to find out how you can adjust your order."
4. Why is the tracking stopped?
"Occassionally a scan can be missed and it may make it look like your package has not moved for several days, even if it is still on its way. Luckily, in most cases, the situation can be resolved within a few days.
If your package has not shown any movement within 5 business days after the estimated delivery date, we advise you to contact our customer experience team immediately at customer@4cus.com We will investigate the issue right away and provide you with a prompt resolution."
